Motorway Traffic Control Centre Operator ( Part-Time)

This position is a part time (20 hours per week minimum) 6-month contract.

Activities and Responsibilities

Duties will include but are not limited to:

  • Answer all calls and queries in an efficient, timely and courteous manner and provide follow-up where necessary.

  • Being customer service focused.

  • Liaise with third parties to report, update or close any incidents.

  • Accurately record all incidents and required follow up in the logbook, toll collection system and incident management system. Ensure notifications are completed and closed out.

  • The processing of traffic and transactions across all lanes on the toll plaza.

  • Assisting customers in toll lanes.

  • Report all system faults as required.

  • Active monitoring of all toll plaza and motorway CCTV cameras and equipment.

  • Completing all actions within the scope of the service in an environmentally responsible. manner.

  • Adhering to all ERTO policies, processes and procedures.

  • Reporting of all health and safety issues.

  • Provide support and cover for Toll Supervisors/MTCC Operators as required.

  • Any other additional duties deemed to be required by your line manager.

Person Specification 

  • Computer literate - MS Excel, MS Word, Outlook

  • MUST be flexible to work shifts over 24 hours cycle including mornings, evenings, weekends, and bank holidays as required.

  • Customer focused.

  • Being able to stay calm when dealing with sensitive incidents.

Please send CV’s to Jobs@egis.ie along with the answers to the following questions:

  • Are you eligible to work in Ireland?

  • Can you please outline your salary expectations (in euro)?

  • How long of a notice period?

Dublin Tunnel Control Building

East Wall Road, Dublin D03 NH33 Ireland 

Phone: (01) 884 8442 | Email: customer.service@erto.ie

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