Motorway Traffic Control Centre Operator ( Part-Time)
This position is a part time (20 hours per week minimum) 6-month contract.
Activities and Responsibilities
Duties will include but are not limited to:
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Answer all calls and queries in an efficient, timely and courteous manner and provide follow-up where necessary.
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Being customer service focused.
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Liaise with third parties to report, update or close any incidents.
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Accurately record all incidents and required follow up in the logbook, toll collection system and incident management system. Ensure notifications are completed and closed out.
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The processing of traffic and transactions across all lanes on the toll plaza.
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Assisting customers in toll lanes.
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Report all system faults as required.
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Active monitoring of all toll plaza and motorway CCTV cameras and equipment.
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Completing all actions within the scope of the service in an environmentally responsible. manner.
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Adhering to all ERTO policies, processes and procedures.
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Reporting of all health and safety issues.
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Provide support and cover for Toll Supervisors/MTCC Operators as required.
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Any other additional duties deemed to be required by your line manager.
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Person Specification
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Computer literate - MS Excel, MS Word, Outlook
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MUST be flexible to work shifts over 24 hours cycle including mornings, evenings, weekends, and bank holidays as required.
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Customer focused.
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Being able to stay calm when dealing with sensitive incidents.
Please send CV’s to Jobs@egis.ie along with the answers to the following questions:
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Are you eligible to work in Ireland?
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Can you please outline your salary expectations (in euro)?
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How long of a notice period?
Dublin Tunnel Control Building
East Wall Road, Dublin D03 NH33 Ireland
Phone: (01) 884 8442 | Email: customer.service@erto.ie
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