Motorway Traffic Control Centre Operator ( Part-Time)

This position is a part time (20 hours per week minimum) 6-month contract.

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Activities and Responsibilities

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Duties will include but are not limited to:

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• Answer all calls and queries in an efficient, timely and courteous manner and provide follow-up where necessary.

• Being customer service focused.

• Liaise with third parties to report, update or close any incidents.

• Accurately record all incidents and required follow up in the logbook, toll collection system and incident management system. Ensure notifications are completed and closed out.

• The processing of traffic and transactions across all lanes on the toll plaza.

• Assisting customers in toll lanes.

• Report all system faults as required.

• Active monitoring of all toll plaza and motorway CCTV cameras and equipment.

• Completing all actions within the scope of the service in an environmentally responsible. manner.

• Adhering to all ERTO policies, processes and procedures.

• Reporting of all health and safety issues.

• Provide support and cover for Toll Supervisors/MTCC Operators as required.

• Any other additional duties deemed to be required by your line manager.

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Person Specification 

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• Computer literate - MS Excel, MS Word, Outlook

• MUST be flexible to work shifts over 24 hours cycle including mornings, evenings, weekends, and bank holidays as required.

• Customer focused.

• Being able to stay calm when dealing with sensitive incidents.

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Please send CV’s to Jobs@egis.ie along with the answers to the following questions:

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• Are you eligible to work in Ireland?

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• Can you please outline your salary expectations (in euro)?

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• How long of a notice period?